How will your organization capitalize on these disruptive trends?

Focusing on the customer experience

Business success is driven by the ability to offer unique and memorable experiences. As access to information creates increasingly informed and empowered customers, the future belongs to organizations who know their customers and align strategy and operations to serve them.

A.I. replacing technical skill

Human soft skills will be the primary way that executives add value – even more than their technical skills. As artificial intelligence automates increasingly sophisticated knowledge processes, professionals will shift focus to managing relationships. A human-focused strategy will become the critical differentiator for success.

Building cultures of innovation

Innovation must happen everywhere in the organization. “Innovation” is no longer limited to specialized R&D departments. The increasing pace of change demands that organizations adapt faster than ever, which means constantly innovating in every aspect of the business.

We prepare you for the future



We align and develop 3 key areas: Strategy, Leadership & Communication.



We use our expertise in human factor solutions to help you create a brighter future for your organization.

About Conversari

Our mission

We believe that organizations can build their future now by focusing on their customers’ experience, harnessing relationships at all levels, and creating cultures of innovation. Around these three pillars, we work with organizations and teams to help them align their strategy, leadership model and communication style.

Our methodology

We design tailor-made consulting and training programs to help create congruent cultures and high-impact teams, demonstrating return on investment in Productivity, Image and Effectiveness.

Our market

Based in Mexico City, we are international and multicultural consultants committed to helping globalized companies in diverse industries achieve results in Latin America.

Our Staff

Kenneth Andersen

transforms teams by helping them develop advanced communication abilities and skills, applying his extensive international experience in the fields of economics, education and psychology.

Services & Expertise

Education & Qualifications

  • Masters degree in counseling psychology, Alliant International University
  • Masters degree in education, University of Alabama
  • Bachelors degree in economics, Wesleyan University (Connecticut)
  • International conference presenter and workshop facilitator

Thomas Veeman

helps teams bridge cultural barriers and overcome differences in communication styles, integrating his work experience that spans 6 countries and 3 continents.
Thomas has worked in the United States, Germany, Switzerland, India, and Thailand. He has lived in Mexico City since 2012, where he draws on his international background to teach executive courses on emotional and cultural intelligence. Thomas is especially passionate about using experiential and narrative methods to help teams bridge cultural and communication divides. He speaks English, German, and Spanish.

Services & Expertise

Education & Qualifications

  • Candidate for Masters in Business Administration, Cornell University (USA), expected May 2018
  • Masters degree in psychology, Alliant International University (Mexico City)
  • Bachelor’s degree in language and culture, Southern Oregon University (USA)
  • Three years of philosophy study, Humboldt Universitat zu Berlin (Germany)
  • Advanced training in narrative counseling, Vancouver School of Narrative Therapy (Canada)
  • International conference presenter and workshop facilitator

Olaf Dickinson

transforms teams and executives by coaching them in visualizing their full range of possibilities and consequences of decision making, employing effective listening and questioning methods.

Olaf is an expert in Transformational Leadership and professional development using diverse methodologies such as The Heart of Coaching (THOC) and experiential learning. As a facilitator and coach he has worked with teams and executives from Cargill, Boheringer Ingelheim, Nokia, Bausch + Lomb, Publicis and P&G.

Services & Expertise

Education & Qualifications

  • Bachelors degree in Finance, EBC Mexico City
  • Certified in Transformative Coaching by Crane Consulting
  • Certificate in Transformacional Leadership, Massachusetts Institute of Technology / The Dalai Lama Center for Ethics and Transformative Values / EBC

Melisa Alonzo

specializes in effective communication training by applying her extensive knowledge base in international psychology. She has ample experience as a conference speaker and group workshop facilitator.
Melisa has worked in the both United States and Mexico and has a deep understanding and appreciation for the challenges and benefits of effective multicultural communication between individuals and organizations. She is a native English and Spanish speaker.

Services & Expertise

Education & Qualifications

  • Masters degree in psychology, Alliant International University (Mexico City)
  • Bachelor’s degree in psychology, University of California, San Diego
  • Conference presenter and workshop facilitator

Ricardo Otero Rodríguez

facilitates the transformation of executives and teams, especially leaders, for their personal and professional growth and development, applying his extensive experience in training and collaborative learning methodologies, constructivist pedagogy, and combining state-of-the-art educational technology.
Ricardo has more than 20 years experience working in organizations in the areas of organizational development and human capital, plus 16 years working as an independent consultant specialized in training, individual coaching, team coaching, team building, competency models and e-learning.

Services & Expertise

Education & Qualifications

  • Certificate in Communication & Human Development, Universidad Panamericana
  • BA in Education, Universidad Panamericana
  • Certification in MetaCoaching, ISNS-Reencuadre
  • Certification in Team Coaching, Escuela Europea de Coaching
  • Certificate in Thanatology Coaching, COTAN

Alejandra Gómez

helps teams develop communication that is clear, congruent and powerful, employing over 10 years of experience in advertising and public relations.
A Colombian by birth, a US citizen by choice and a Mexican at heart, Alejandra has lived and worked on three continents and has called Mexico City home since 2002. Alejandra has over ten years experience working in advertising and public relations with local and international companies, responsible for handling major accounts and strategic documents, as well as leading diverse teams to success. Her varied work experience and multicultural background uniquely position her to enable executives and teams to cross cultural barriers and create long-lasting change through clear, congruent, effective communication. She is a native speaker of English and Spanish.
Services & Expertise

Education & Qualifications

  • Bachelor’s degree Communication Studies, New York University
  • Cambridge University CELTA certificate
  • Ogilvy & Mather Mexico – 6 years experience with local, regional and international clients
  • International conference presenter and workshop facilitator

Anna Goy

is passionate about empowering and inspiring others to become confident communicators. She helps teams to engage and build meaningful relationships with stakeholders through a strategic approach to communications, drawing on her experience working cross-culturally in the UK, Asia and Mexico.
British by birth, Anna has lived in Mexico since 2008. With over 15 years of experience in training, coaching and facilitating, she is convinced that harnessing our basic human need to connect can transform organizations.

Services & Expertise

Education & Qualifications

  • Bachelor’s degree in Politics, Swansea University, UK
  • Certificate in Project Management, Association of Project Management, UK
  • Cambridge University CELTA Certificate
  • International conference presenter and workshop facilitator

Tom Scott

inspires individuals and teams to evolve their leadership and business practices through applying his MBA-backed knowledge and international experience in leadership, human capital and executive education.
Born in the UK and resident of Mexico since 2008, Tom has worked for over 15 years in multinationals, SMEs and start-ups, managing teams of over 100 and directing large and small scale professional development projects. Tom’s expertise and education in business leadership, organisational development and cross-cultural effectiveness support him in developing internationally-minded, critical and proactive individuals and teams capable of tackling 21st century challenges. A keen traveller, Tom lectures on international business and has spoken on professional development at numerous conferences. He is a native English speaker and fluent in Spanish.

Services & Expertise

Education & Qualifications

  • Master of Business Administration (MBA with Leadership Specialisation), Distinction. University of Liverpool, UK.
  • Bachelor’s Degree in Medicinal and Pharmaceutical Chemistry, Loughborough University, UK.
  • International Diploma in Teaching, University of Cambridge, UK.
  • Executive Trainer and Academic Coach with over 15 years of experience.


Mylene Dumas

is passionate about preparing companies for the workplace of the future by focusing on their employer brand, talent attraction strategy and employee engagement. She believes that internal communication and stakeholder management can lead to better engagement, higher productivity and a more harmonious society.
Born in France and educated in the UK, Mylene has a Master’s degree in HR & Management from the London Schools of Economics. She has nurtured a strong connection with Latin America supporting businesses development in Colombia, and has been based in Mexico City for over a year. She speaks English, French and Spanish fluently.

  • Services & Expertise
    • Presentations
    • Team building
    • Feedback
    • HR Strategy design
    • Employee engagement and internal communication
    • Employer Branding
    • Performance Management
    • Talent attraction, selection & psychometric testing

Education & Qualifications

  • Master degree in Human Resources and Management, London Schools of Economics
  • Certification in Good Governance and Accounting, London South Bank University
  • Bachelors in Politics & International Relations, Royal Holloway University of London


Articles & News

Cultural Training Advice for Better Aligned Service Teams
March 6, 2018
Tom Scott featured in the Nearshore Americas Newsletter, "Service training must go beyond theory courses and generic activities to creating transformative immersion experiences that mirror…
Automation, work and productivity
December 15, 2017
"More social, emotional and advanced skills will be required, such as logical reasoning and creativity" says Thomas Veeman in his article published in Reforma: Mexico's…
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Conversari launches the Soft Skills Boot Camp with Cisco's Services Academy
October 20, 2017
Click on the images to see the whole Facebook gallery from Cisco Services Academy México.
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Conversari impart Strategic Narrative Workshop in EGADE Business School
May 5, 2017
Conversari launches a collaboration with EGADE to offer workshops to their Alumni ("Exatecs"). Click on the images to see the gallery of EGADE Business School…
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Conversari in the Reforma
February 14, 2017
Featured in Mexico's leading national newspaper Reforma: "Empowering employees." Click here to read the full text in PDF (in Spanish).  
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It's storytelling, stupid: what made Trump smarter than Clinton
January 22, 2017
A thought provoking article from the Daily Beast: That’s what Trump did. The reality TV star understands the power of narrative. He identified a threat:…



Paseo de la Reforma  296, 41st Floor Mexico City 06600

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