Monthly Archives: March 2018

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Cultural Training Advice for Better Aligned Service Teams

Tom Scott featured in the Nearshore Americas Newsletter, “Service training must go beyond theory courses and generic activities to creating transformative immersion experiences that mirror the real challenges of taking calls from around the world. To win in the global marketplace, service development must make us practice how we play.” Click here to read the full article.
 
Read more about Tom Scott here.
 
 

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