Tom Scott featured in the Nearshore Americas Newsletter, “Service training must go beyond theory courses and generic activities to creating transformative immersion experiences that mirror the real challenges of taking calls from around the world. To win in the global marketplace, service development must make us practice how we play.” Click here to read the full article.
Read more about Tom Scott here.
Conversari launches a collaboration with EGADE to offer workshops to their Alumni (“Exatecs”). Click on the images to see the gallery of EGADE Business School from Facebook.
A thought provoking article from the Daily Beast:
That’s what Trump did. The reality TV star understands the power of narrative. He identified a threat: outside forces trying to change the way we live. And an opportunity: make America great again. He established victims: blue-collar workers who have lost jobs or experienced a declining standard of living. He suggested villains: Mexican immigrants, China, establishment elites. He proposed solutions: build a wall, tear up unfair trade deals. And the hero was revealed, Donald Trump.
What was Hillary Clinton’s story?
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Conversari will start 2017 with Melisa Alonzo on board as our sixth consultant and workshop facilitator.
Natively bilingual and bicultural, with an extensive background in international psychology, Melisa is extremely attuned to the challenges of effective communication in a multicultural environment. Read more about her on her profile page.
At Conversari we believe that listening is a key executive skill for all facets of success, and multiple studies have linked listening to improved team performance and engagement. Here’s the latest from the Harvard Business Review:
“We compared the best listeners to the average of all other people in the data set and identified the 20 items showing the largest significant difference. With those results in hand we identified the differences between great and average listeners and analyzed the data to determine what characteristics their colleagues identified as the behaviors that made them outstanding listeners.”
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