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Cultural Training Advice for Better Aligned Service Teams

Tom Scott featured in the Nearshore Americas Newsletter, “Service training must go beyond theory courses and generic activities to creating transformative immersion experiences that mirror the real challenges of taking calls from around the world. To win in the global marketplace, service development must make us practice how we play.” Click here to read the full article.
 
Read more about Tom Scott here.
 
 

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Automation, work and productivity

“More social, emotional and advanced skills will be required, such as logical reasoning and creativity” says Thomas Veeman in his article published in Reforma: Mexico’s most important national newspaper. Click here to read the full text in PDF (in Spanish).
 

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Conversari impart Strategic Narrative Workshop in EGADE Business School

Conversari launches a collaboration with EGADE to offer workshops to their Alumni (“Exatecs”). Click on the images to see the gallery of EGADE Business School from Facebook.

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Conversari in the Reforma

Featured in Mexico’s leading national newspaper Reforma: “Empowering employees.” Click here to read the full text in PDF (in Spanish).
 

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It's storytelling, stupid: what made Trump smarter than Clinton

A thought provoking article from the Daily Beast:

That’s what Trump did. The reality TV star understands the power of narrative. He identified a threat: outside forces trying to change the way we live. And an opportunity: make America great again. He established victims: blue-collar workers who have lost jobs or experienced a declining standard of living. He suggested villains: Mexican immigrants, China, establishment elites. He proposed solutions: build a wall, tear up unfair trade deals. And the hero was revealed, Donald Trump.
 
What was Hillary Clinton’s story?

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Conversari welcomes Melisa Alonzo

Melisa AlonzoConversari will start 2017 with Melisa Alonzo on board as our sixth consultant and workshop facilitator.
Natively bilingual and bicultural, with an extensive background in international psychology, Melisa is extremely attuned to the challenges of effective communication in a multicultural environment. Read more about her on her profile page.

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Happy holidays!

At Conversari we wish you peace and productivity in 2017.navidad_conversari_2017

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HBR: What great listeners actually do

At Conversari we believe that listening is a key executive skill for all facets of success, and multiple studies have linked listening to improved team performance and engagement. Here’s the latest from the Harvard Business Review:

“We compared the best listeners to the average of all other people in the data set and identified the 20 items showing the largest significant difference. With those results in hand we identified the differences between great and average listeners and analyzed the data to determine what characteristics their colleagues identified as the behaviors that made them outstanding listeners.”

[btn text=”Read the HBR article here” link=”https://hbr.org/2016/07/what-great-listeners-actually-do” tcolor=”#8cc4be” bcolor=”#435573″ thovercolor=”#ffffff”]

 

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Conversari in the news

Conversari’s success profiled in the nationwide magazine Impacto21 (click here to open a PDF version, in Spanish):
 
 

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