Category Archives: News


Cultural Training Advice for Better Aligned Service Teams

Tom Scott featured in the Nearshore Americas Newsletter, “Service training must go beyond theory courses and generic activities to creating transformative immersion experiences that mirror the real challenges of taking calls from around the world. To win in the global marketplace, service development must make us practice how we play.” Click here to read the full article.
Read more about Tom Scott here.


Automation, work and productivity

“More social, emotional and advanced skills will be required, such as logical reasoning and creativity” says Thomas Veeman in his article published in Reforma: Mexico’s most important national newspaper. Click here to read the full text in PDF (in Spanish).

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Conversari impart Strategic Narrative Workshop in EGADE Business School

Conversari launches a collaboration with EGADE to offer workshops to their Alumni (“Exatecs”). Click on the images to see the gallery of EGADE Business School from Facebook.

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Conversari in the Reforma

Featured in Mexico’s leading national newspaper Reforma: “Empowering employees.” Click here to read the full text in PDF (in Spanish).


Conversari welcomes Melisa Alonzo

Melisa AlonzoConversari will start 2017 with Melisa Alonzo on board as our sixth consultant and workshop facilitator.
Natively bilingual and bicultural, with an extensive background in international psychology, Melisa is extremely attuned to the challenges of effective communication in a multicultural environment. Read more about her on her profile page.

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Conversari in the news

Conversari’s success profiled in the nationwide magazine Impacto21 (click here to open a PDF version, in Spanish):

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Effective feedback & performance reviews

The latest research on the importance of manager feedback skills – with or without an annual review rating system in place:

“There are only a few managers that can provide great feedback without a rating. The vast majority of managers aren’t good enough to work in a system without a rating.

-Brian Kropp, HR practice leader at CEB.

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Reforma's feature on Conversari

Featured in Mexico’s leading national newspaper Reforma: “Promoting productive dialogue in companies.” Click here to read the full text in PDF (in Spanish).

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