Tom Scott featured in the Nearshore Americas Newsletter, “Service training must go beyond theory courses and generic activities to creating transformative immersion experiences that mirror the real challenges of taking calls from around the world. To win in the global marketplace, service development must make us practice how we play.” Click here to read the full article.
Read more about Tom Scott here.
Conversari launches a collaboration with EGADE to offer workshops to their Alumni (“Exatecs”). Click on the images to see the gallery of EGADE Business School from Facebook.
Conversari will start 2017 with Melisa Alonzo on board as our sixth consultant and workshop facilitator.
Natively bilingual and bicultural, with an extensive background in international psychology, Melisa is extremely attuned to the challenges of effective communication in a multicultural environment. Read more about her on her profile page.
The latest research on the importance of manager feedback skills – with or without an annual review rating system in place:
“There are only a few managers that can provide great feedback without a rating. The vast majority of managers aren’t good enough to work in a system without a rating.”
-Brian Kropp, HR practice leader at CEB.
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