Tom Scott

Cultural Training Advice for Better Aligned Service Teams

By Tom Scott

Tom Scott featured in the Nearshore Americas Newsletter, “Service training must go beyond theory courses and generic activities to creating transformative immersion experiences that mirror the real challenges of taking calls from around the world. To win in the global marketplace, service development must make us practice how we play.” Click on the image to read the full article.

https://conversari.com/en/archives/staff/tom-scott

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Tom Scott
Tom inspires individuals and teams to evolve their leadership and business practices through applying his MBA-backed knowledge and international experience in leadership, human capital and executive education. Born in the UK and resident of Mexico since 2008, Tom has worked for over 15 years in multinationals, SMEs and start-ups, managing teams of over 100 and directing large and small scale professional development projects. Tom’s expertise and education in business leadership, learning and development, organizational development and cross-cultural effectiveness support him in developing internationally-minded, critical and proactive individuals and teams capable of tackling 21st century challenges. A keen traveller, Tom lectures on international business and has spoken on professional development at numerous conferences. He is a native English speaker and fluent in Spanish.

We believe that organizations can build their future now by focusing on customer experience, harnessing relationships at all levels, and creating cultures of innovation. Around these three pillars, we work with organizations and teams to help them align their strategy, leadership model and communication style.

We design tailor-made consulting and training programs to help create congruent cultures and high-impact teams, demonstrating ROI in productivity, image and effectiveness.

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