Ricardo Otero

Ricardo Otero

Facilitates the transformation of executives and teams, especially leaders, for their personal and professional growth and development, applying his extensive experience in training and collaborative learning methodologies, constructivist pedagogy, and combining state-of-the-art educational technology.

Ricardo has more than 20 years experience working in organizations in the areas of organizational development and human capital, plus 16 years working as an independent consultant specialized in training, individual coaching, team coaching, team building, competency models and e-learning.

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Services & Expertise

  • Presentations
  • Feedback
  • Team building
  • Meetings
  • Training
  • Individual coaching
  • Training program design, both online and in-person courses
  • Team Coaching

Education & Qualifications

  • MBA, ITESM CCM
  • Certificate in Communication & Human Development, Universidad Panamericana
  • BA in Education, Universidad Panamericana
  • Certification in MetaCoaching, ISNS-Reencuadre
  • Certification in Team Coaching, Escuela Europea de Coaching
  • Certificate in Thanatology Coaching, COTAN

Ricardo’s thought leadership

Return on Investment
A Realistic Plan Soft skills with hard results is a slogan we often use at Conversari. But how do we
Soon, all of us will see part or all of our work replaced by A.I. We once thought that automation
To every age its key competency. Back in the twentieth century, the ability to scale profitable systems won the day.
Digital technology is reshaping Talent Acquisition. See how companies are gaining a competitive advantage in their talent search.
Everyday office rudeness is a seriously expensive business problem. It harms people, productivity and creativity. Research shows witnesses of workplace
Teamwork
When the verdict came in, it wasn’t the splashy colored office hammocks or even the intelligence or talent of the
Ricardo Otero & Agile Teams
Did you know innovation-inspired "agile teams" are revolutionizing how organizations get work done? Conversari Global's Ricardo Otero featured in Mexico's
Sandra Santos Conversari Gloal
The Secret to How to Influence Others and Build Trust: Developing your Talent for Public Speaking. Los secretos de hablar
In 2019, technology is playing a bigger role than ever. Here are five learning and development trends that we are
The Learning Organization
Today, Tom Scott talks about why soft skills cannot be ignored. Developing human abilities to work effectively with others is
Team Building
To be happier and more effective at work, we need connection. We need to connecton three levels: with our tasks,
I believe in the transformative power of people skills and soft skills training. Let me explain why. My first work
Conversari Global’s Mexico-based, British Consultant, Tom Scott shares his personal experience about tailoring standardized global training initiatives to be relevant
Did you know 70% of us experience imposter syndrome at least once in our lives? That’s that sneaking suspicion we
When it comes to customer service and customer experience, Nearshore teams have already shown their strength, but while cultural training and
Nearshoring has undeniably opened up a plethora of opportunities for companies to tap into wider pools of talent. Nonetheless, profitable
As an increasing number of US businesses look to the Nearshore for outsourced call center operations, software development hubs, and professional
Personal Branding
Congratulations! You have passed the initial stages of the recruitment process and now you’re going for a face to face,
Soft skills in emotional intelligence, self-awareness, and effective communication make businesses more change-resilient. These are the abilities that create and
Manels - conference panels made entirely of men, are a common sight in all countries and on all continents. That’s
Power Skills
Ever wonder why people with average IQs outperform those with the highest IQs 70% of the time? Decades of research
Mindfulness
We like to close each day’s training with mindfulness. At first it’s a strange experience for our participants. They might
Conversari Global imparted the Personal Branding Workshop as part of the Networking Talks for students and alumni of EGADE Business School,
"The challenges faced by human capital seem to apply only to high-tech companies, but this is not the case. Even
Daria Perva
Daria Perva outlines, in her article published in the Nearshore Americas Newsletter, five top tips for ensuring companies hire the best
Tom Scott
Tom Scott featured in the Nearshore Americas Newsletter, "Discovering the talent is just the start. A true competitive advantage will
Thomas Veeman Nearshore
Thomas Veeman featured in the Nearshore Americas Newsletter, “The greatest error made in the development of innovation competence in LatAm and
Tom Scott featured in the Nearshore Americas Newsletter, "Service training must go beyond theory courses and generic activities to creating
Automatización, trabajo y productividad
"More social, emotional and advanced skills will be required, such as logical reasoning and creativity" says Thomas Veeman in his
Click on the images to see the whole Facebook gallery from Cisco Customer Experience Academy México.
presentation
Conversari launches a collaboration with EGADE to offer workshops to their Alumni ("Exatecs"). Click on the images to see the
Facultamiento a los empleados
Featured in Mexico's leading national newspaper Reforma: "Empowering employees." Click on the image to read the full text in PDF
clinton-trump
A thought provoking article from the Daily Beast: That’s what Trump did. The reality TV star understands the power of
Melisa Alonzo
    Conversari will start 2017 with Melisa Alonzo on board as our sixth consultant and workshop facilitator. Natively bilingual
Emails with military precision
Sound advice for all organizations, not just the military. From the Harvard Business Review:   In the military, a poorly
At Conversari we wish you peace and productivity in 2017.
At Conversari we believe that listening is a key executive skill for all facets of success, and multiple studies have
Impacto21 nov16 featured image
Conversari's success profiled in the nationwide magazine Impacto21 (click on the image to open a PDF version, in Spanish):  
Delegation vs. Empowerment
There is a difference, and the difference is important for leaders to understand. This is a good, short article from
Thomas Veeman
“How can I seize new professional opportunities when others still see me the same way?” My first two years in
instructors facilitators
Not all training or trainers are created equal. When you think about training, are you prioritizing what will really create
conflict-management
"Successful teams have three things in common: They meet their performance goals. Their members feel satisfied that they are learning/benefiting
HBR Getting to Yes Across Cultures
HBR adds cultural factors to Fisher, Ury and Patton's classic "Getting to Yes," taking into account perceptions of expression, confrontation
Text messages for business
We respond almost instantly to text messages - and that immediacy lends itself to problems. Whatsapp and other texting platforms
Culture
Becoming an effective leader is challenging as it is. And when we encounter a new culture, sometimes the very characteristics
“Leaders who don’t listen will eventually be surrounded by people who have nothing to say” -Andy Stanley
Day of the Zombie Performance Review
The latest research on the importance of manager feedback skills - with or without an annual review rating system in
Memory
We all want to be remembered. Every presenter wants you to remember her message—and wants you to remember her. Yet
elephant
For most of us, having a problem is not pleasant. It would seem to me that the word’s very definitions
Happy fathers day
"Can I call you back? I'm creating happy memories of my childhood for my father." -from the New Yorker
  “The most important thing in communication is hearing what isn’t said”
Conversaciones organizacionales, ¿el problema?
Hernández, the general director of the Nocommunication Company, is worried about the decline of sales in his organization and has
New Yorker - This requires both ears
From the New Yorker: "This requires two ears"  
A positive NO
There’s been a recurring theme with clients in the past few days about an apparent incapacity or difficulty in saying
Featured in Mexico's leading national newspaper Reforma: "Promoting productive dialogue in companies." Click on the image to read the full
Google, Amazon, and other data-driven companies have used their their strength – data analysis – to challenge conventional thought in
Olaf Dickinson
I often hear that my coachees are able to describe, with some degree of detail, the external circumstances that affect their

We believe that organizations can build their future now by focusing on customer experience, harnessing relationships at all levels, and creating cultures of innovation. Around these three pillars, we work with organizations and teams to help them align their strategy, leadership model and communication style.

We design tailor-made consulting and training programs to help create congruent cultures and high-impact teams, demonstrating ROI in productivity, image and effectiveness.

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